returns
Returns at Kettenhelden – Simple and uncomplicated
At Kettenhelden, we want you to be happy with your purchase. However, if an item does not meet your expectations, you can easily return it within 30 days of receipt . Here's how it works:
1. Submit a return request
To start a return, please simply visit our returns portal . There you can register your return and print out the shipping label.
2. Prepare return
Please pack the item securely in the original packaging. Make sure that it is complete and in perfect condition. Use the return label we provide and take the package to a DHL branch or Packstation.
3. Refund or exchange
Once we have inspected the goods, we will refund the purchase amount to the original payment method used or exchange the item for another product of your choice. Please note that refunds can take up to 14 days, depending on the payment method.
4. Return costs
We will cover the costs of the return if you use our return label. If you organize the return yourself, the shipping costs are at your expense.
5. Exceptions
Certain items such as custom-made or personalized products are excluded from the right of return. You can find further information in our terms and conditions.